April 1, 2024
Tracy LaLonde provides law firm leaders with a common sense approach to improving relationships with her more than 30 years of training, consulting and professional development. She emphasizes the role that trust has in a client-attorney relationship, and how cultivating trust daily might make an attorney the “trusted advisor” for a client. However, LaLonde also cautions that firm leaders also need to cultivate trust at internal settings within the firm. Building trust with colleagues and younger employees at the firm will help contribute to a stronger bottom line.